FAQ

How to complete the registration process on the BouncingBall8 platform?

To create an account, the user must click the “Register” button in the homepage’s upper right corner. A separate tab will open with a form where the user must provide personal information such as a username, create a password, and enter a valid email address. To complete the registration form, the user must confirm that they are over 18 years old and accept the platform’s terms of use. After completing all the necessary steps, the account with full functionality will become fully accessible.

The process of filling out the registration form is quite simple and takes the player an average of 3–4 minutes. It is important to remember that to successfully register, the player must be at least 18 years old.

Are the games on the website streamed live?

All games offered by BouncingBall8 are broadcast in live mode. High-definition cameras allow for high-quality video transmission to users and also provide proof of the authenticity of the gameplay in real-time. This makes every game as exciting and fair as possible.

Where can users find more information about each game on the BouncingBall8 platform?

To get information about a specific game, Filipino users need to visit the official BouncingBall8 website and click on the name of the desired game. To find out detailed information about the game, most interfaces have a dedicated “Help” section that opens the game guide.

What should you do if you can’t log into your account on the BouncingBall8 platform?

If a user experiences problems logging into an existing account, the first step is to check the correctness of the username and password entered during the registration process.

Alternatively, if this option does not help, the following actions are recommended:

Temporarily disable antivirus or firewall;
Clear cookies and browser history;
Restart the computer and try again;
Make sure the latest version of the browser and required plugins for stable website operation are installed.

If none of the above steps work, the user can contact the technical support team for assistance.

Is the BouncingBall8 platform reliable?

BouncingBall8 is a licensed platform officially regulated by the Curaçao gambling license. This allows players to be assured of the transparency of all processes, the presence of fair gameplay, and compliance with high industry standards. All software solutions on the platform are certified and approved by local regulatory authorities.

Can users change their password or update information on the BouncingBall8 platform?

Of course, changing the password and updating information on the platform is available to users. However, if there are active funds in the account, the system may request the user to go through the verification process again for security purposes. Once verification is completed, BouncingBall8 staff will assist in making the necessary changes or send a new password for account access.

How to clear the browser cache for the stable operation of BouncingBall8?

To perform this procedure, open your browser and click on the settings icon, usually represented by a gear symbol. Then select the “Security” section and go to “History.” From the available options, choose to delete temporary files and cache. Confirm the deletion by checking the appropriate boxes.

Why might the BouncingBall8 website not open?

Sometimes the website may be unavailable to players in certain regions due to technical reasons or legal restrictions, such as a newly imposed ban. In such cases, the user is advised to contact the technical support team, who will guide them on what to do in the situation, for example, by offering advice on accessing the site via a mirror or using a specific software solution.

What games are offered to Filipino players on the BouncingBall8 platform?

Players are provided with a wide range of entertainment options:

Bingo;
Sports Betting;
Live Casino;
Poker;
Slots;
Financial Betting and more.

To enhance customer enjoyment, the company regularly expands its game catalogue, notifying users in advance about the launch of new products.

Can a player change their registration details?

Once the registration form is completed, making changes through the interface is not available. To make adjustments, any user can contact the technical support team via live chat or email. The specialists will review your request and make the necessary changes after verifying your identity.

The issue may be caused by the Caps Lock being enabled, extra spaces, or an input method error. If none of these resolve the issue, you should contact the technical support team and explain the situation. Keep in mind that the system allows only three password attempts before the account is temporarily locked. To restore access, use the “Forgot Password” tab, where you must answer a security question to receive a new password sent to your active email.

What should a player do if the connection is lost during gameplay?

The platform uses automated protection mechanisms that record player actions in case of connection loss. Once the connection is restored, you should log in to your account again and return to the game, first checking your bet history or completed game sessions. If you encounter any difficulties, you can contact support and receive the necessary assistance.

FAQ